Frequent Asked Question
What is your privacy policy?
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What is your shipping policy?
At Eco Cella, we are committed to providing efficient and reliability delivery service for your order. Here’s a detailed look at our shipping process.
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What is your refund policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
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What are your terms of service?
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What are the billings terms and conditions?
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.